Refunds

To refund a donation, you will need to process the refund through your payment processor first.

Then, for record-keeping purposes, in Giving > Gift Entry menu in Church Tools, add a new gift with a negative amount and set the “Payment Type” to Refund.

Payment Type is set to Refund, with a negative amount entered.

Last Updated: Mar 17, 2020

Couldn't solve the problem?

Email Support Team

Email: support@sunergo.net

Support Hours

Monday – Friday

8:00am to 4:30pm (Pacific Time)

(Closed Statutory Holidays)