Refunds

To refund a donation, you will need to process the refund through your payment processor first.

• Bambora
  • For help with refunds through Bambora, read this help article.
• Payfirma:
  • For help with Payfirma refunds, read this help article.
• BluePay
• E-xact

Then, for record-keeping purposes, in Giving > Gift Entry menu in Church Tools, add a new gift with a negative amount and set the “Payment Type” to Refund.