Upgrading to Sunergo Accounts

We’re upgrading all admin accounts to Sunergo Accounts for an improved login experience and enhanced security.

Upgrade Day will be Tuesday, October 25, 2022 at 9:00 am PDT.
View the timeline to learn how you can prepare.

What should I expect when I log in after October 25 at 9:00 am PDT? #

On Tuesday, October 25, 2022 at 9:00 am PDT, you will be guided through the simple process of upgrading to Sunergo Accounts when you log in to any Sunergo tool with your admin account!

Here’s a video of the upgrade process:

Please note: you may be required to re-login on October 25 after 9:00 am PDT.

What’s changing? #

• Your email address will become your username.
• Tool-specific accounts with the same email address will be linked to one Sunergo Account.
  • Tool-specific accounts are the current accounts you use to log in to each Sunergo tool. After upgrading, these tool-specific accounts will be merged into your Sunergo Account.
• Stronger passwords will be required.
• Additional methods of Multi-Factor Authentication will be introduced soon!
• You’ll now invite new users and assign user groups through Sunergo Accounts.

What’s not changing? #

• Your user group and permissions in each tool will not change.
  • If you had the ability to create new users and/or manage existing users, you’ll now invite new users and make changes through Users in Sunergo Accounts.

Which logins are affected? #

Only Admin logins for the following tools will be affected:

• Sunergo Church
• Sunergo Contacts
• Sunergo Websites
• Sunergo Camp
• Sunergo Events
• Sunergo Denomination
• Sunergo Organization
• Sunergo Facility Rentals

What logins are not affected? #

Accounts that are not affected include:

• Donor Accounts
• Sunergo Connect
• Patron Accounts for camper registration
• Church Staff/Volunteer Accounts in Sunergo Denomination
• Agent/Staff/Volunteer Accounts in Sunergo Organization

These accounts are not affected because they are attached to contacts in your records, such as donations or camper registration. Donors, camp patrons, denomination staff/volunteers, etc. will continue to login from the existing login page.

What can I log in to with Sunergo Accounts? #

You can log in to the following admin tools with your Sunergo Account:

• Sunergo Church
• Sunergo Contacts
• Sunergo Websites
• Sunergo Camp
• Sunergo Events
• Sunergo Denomination
• Sunergo Organization
• Sunergo Facility Rentals

You will need to login separately for accounts attached to contact records (such as Sunergo Connect, donor accounts, etc.).

What if I have access to more than one Sunergo tool? #

Accounts in different tools with the same email address will be linked to one Sunergo Account.

• You’ll use one single email and password to access all your tools.
• Only tools within the same organization are visible to those within the organization.

Ensure all your tool-specific accounts use the same email so that you’ll only need one Sunergo Account to log in.

After October 25, you’ll need to invite your other email in order to link accounts.

Here are some scenarios. In these scenarios, the email address for all accounts are the same.

I have access to both Sunergo Church and Sunergo Websites for my church: After upgrading, your Sunergo Account will be able to manage both Church and Websites. Since both tools are within your church “organization”, admins within your church will be able to see that you have access to both Church and Websites.

I have access to Sunergo Church for my church and Sunergo Camps for a camp that I am an administrator for: After upgrading, your Sunergo Account will be able to manage both Church and Camps. Since they are in separate organizations, your church won’t see your access to Camps, and the camp won’t see your access to Church.

What will happen to User Groups and Permissions? #

Your user group and permissions in each tool will not change. You’ll continue to have the same permissions you had before the upgrade.

Managing User Groups and Permissions #

After October 25, 2022, there will be two areas to manage User Groups and Permissions:

1. You’ll continue to create User Groups and set permissions within each tool.
2. Once User Groups are created, you’ll assign the User Groups through Users in Sunergo Accounts.

For more details about the new way to manage users, read the Adding Users and Accepting Invites help article.

What should I do with shared accounts? #

Sunergo does not recommend using shared accounts. Please create new accounts for each individual user.

• Shared accounts can appear to be easier to setup and less of a hassle to manage, but it also decreases the protection of your organization’s information.
• You can create an unlimited number of user accounts for all of our tools! With User Groups, you can easily manage which individuals have access to what areas of the system.
• If absolutely necessary, shared accounts should have a limited set of permissions. If you continue to use shared accounts, ensure the email address associated with the account is accessible by all shared users.

How should I prepare for Upgrade Day? #

Check out the upgrade timeline for steps on how to prepare.